- How long will my front suspension order take?
We are a custom shop and build every order to your specifications. Average order times are currently 10 business days from the time that payment clears (2 business days). Due to the increased level of business and the effects of the coronavirus, we are currently out 4 - 5 weeks on most makes / models, some times longer. Please be patient as we have every intent of filling your order.
- I don't see my make/model on your website. Can I still get a front end for my car or truck?
Absolutely! At Street Rod Engineering we try to help every potential customer. To start your custom design process you can give us a call at (319) 350-8092 or use our Technical Spec Sheet and enter the form information.
- What if I decide to cancel my order?
All sales are final and cancellation of an order before shipment will incurr the credit card transaction fees associated with the order (initial sale amount - transaction fees = refund).
- What is your return policy?
All sales are final and merchandise may not be returned without written consent of Street Rod Engineering. Approved returns are subject to a 25% restocking fee and must be shipped to us freight prepaid. We do not accept collect shipments. Products used or altered in any way are not returnable. No returns accepted after 30 days.
- What if my shipment is damaged?
Claims for damage or loss to be made with freight carrier. Claims for shortage are to be made to us within five days of receipt of orders. Please check your shipment immediately upon delivery.
- What is your guarantee and liability policy?
Merchandise is guaranteed free from defects in material and workmanship for (1) year. We will repair or replace, at our option, any product found to be defective subject to our inspection and approval. Street Rod Engineering will not be liable for personal or property damage caused by the use or mis-use of any product that we manufacture or sell. User shall determine the suitability of the product for its intended use, and the user shall assume all responsibility and risk in connection therewith.
- Do you accept personal checks?
We no longer accept personal checks. With the proliferation of the internet, it is faster and safer to process your order with a major credit card. Street Rod Engineering uses a third party vendor to process all credit card information. This can be done by an invoice sent to you via email or by using our ordering and check out process on our website. Street Rod Engineering does not see or store your credit card information. This protects you from identity theft.